Returns and Dissatisfaction Under the Distance Selling Regulations, you may return the Goods to us if you are not satisfied with them provided they are returned in the same condition in which they were sent within 14 working days of your receipt of the Goods. Returns are only accepted under this policy if the goods are complete with all original packaging, tags and receipts, in the condition in which they were originally sent and sellable, and the returns procedure has been strictly adhered to. PLEASE NOTE, this does not include custom made items that are non returnable and non refundable in any event unless deemed as faulty. You may request replacement products, which we will despatch to you (subject to availability) once the original products have been returned to NEW ROCKS. Return of faulty or damaged goods should be made by the arrangements detailed in our Shipping & Returns section of the Website; If Via NEW ROCK in Spain have sent you items in error, according to your originally placed order, or if items are faulty, will not charge you for return postal costs. In all other circumstances, reserves the right to charge postage costs made for exchanged or returned items.

NEW ROCK boots/shoes that need to be returned unless faulty will be subject to a returns fee which is imposed by NEW ROCK and which we have to pass on to the customer and will differ dependant on the country you are in. This will be invoiced to you before collection can be arranged. Any questions please call us on UK 02380011748 overseas customers 0044 (0)2380011748.



New Rock Boots Ltd (and all other UK companies) in compliance with The Consumer Protection (Distance Selling) Regulations 2000, are duty bound to accept returned goods within 14 working days of delivery, providing the goods are returned in a re-saleable condition. 'Re-saleable condition' means that the item has not been worn or washed,and are in the same new condition as when the item/items were sent to you, including all packaging. You can therefore request to send back your item for any reason up to 14 working days after delivery but only after contacting us for a returns authorization from NEW ROCK in Spain. A full refund of the purchase price will depend on return and inspection by NEW ROCK in Spain. 

PLEASE NOTE: Carriage is not refunded unless faulty. Please ensure that the item is properly packaged, & that the correct postage is paid if a returns label has not been issued.